Refund Policy

1. Digital Product Purchases

All products on DKABLE are digital assets (3D model files). Due to the nature of digital goods, the following policy applies:

• Before download: A full refund may be requested within 24 hours of purchase if the file has not been downloaded.
• After download: Refunds are not available once the file has been downloaded, as the digital content has been delivered.
• Defective or corrupted files: If a purchased file is defective or does not match the product description, you are entitled to a replacement file or a full refund. Please contact us within 7 days of purchase.

2. Credits

DKABLE Credits are a prepaid digital currency used to purchase assets on the platform.

• All credit purchases are final and non-refundable once the transaction is completed.
• Credits have no cash value and cannot be exchanged for money.
• Credits do not expire and remain available in your account until used.

3. How to Request a Refund

To request a refund for eligible purchases, please contact us at molibi3d@dkable.com with your order ID and the reason for your request. We will respond within 3 business days.

4. Exceptions

Refunds will not be issued in the following cases:

• The product was downloaded and used.
• The request is made after 7 days of purchase.
• The issue is caused by incompatibility with third-party software not listed in the product description.
• Credit purchases (non-refundable under any circumstances).

Contact Us

If you have any questions about our refund policy, please reach out to us at molibi3d@dkable.com.